Here today I want to show you how I book my computer repair roles as an On-site Computer Technician. While I am really not letting you know that this is how you have to do it, its a way that has worked well for me over time.

On a common work day, my clients usually start calling sometime after 9am. I will be able to book the first on-site job for the day ; which might have been scheduled 1 or 2 days back, about eleven in the morning as this permits an hour in office for answering calls, checking e-mails and 1 hour traveling time.

When a client phones us, I will ask them some very basic questions. Nothing too technical like "Are you getting a reboot loop?", but rather base it off things that they will see even though they do not know a thing about PCs. For instance, I'd say something like "When you press the button, does it show the black screen with white writing, show the Windows XP trademark, then return to the black screen with white writing?" To a computer nerd, we know that this is probably a "Blue Screen of Death" with automatic restart activated, but we can't ask the customer if its a BSOD with automated restart turned on, so I use the above system based off what they see.

Why I ask my home computer repair clients things like this is usually because it gives me a rough notion of how long the job should take and permits me to book my day suitably. A Blue Screen of Death could be anything from a failing hard drive to an easy driver issue, so I will potentially allow 2-3 hours or so for this to account for the lengthy issues.

If a customer called me and said My PC is dead, I would have to ask the question as if it had no power? No noise or lights whatsoever? If they are saying yes, then it is most probably going to either be a dead power supply or a dead motherboard, in which particular case I might only allow one hour for this job. If it's the power supply then I can test and swap that out pretty swiftly if its a dead motherboard then I will run various tests on-site to approve it's a dead motherboard and take it back to the workshop to replace it.

Now that I have got a rough guess of how long my 11am job will take, I can book my next job about 12:30pm to 1pm dependent on driving distance from the 1st job. When the call for the third job comes in I will usually give the consumer a ballpark time since there's a chance one of the earlier roles can take more time than anticipated, so I will say something like between 3 and 4pm. If there's a fourth or 5th on-site job to do, I will do similar with the ballpark time but if there is no more call outs for the day, I will go back to my workshop and do whatever is on my workbench.

This setup enables me to be on time about 95% of the time and if I'm late, its less than fifteen minutes. If I'm going to be late and it's more than ten minutes or so , I always call my purchaser and make sure they know.

It is critical to try this because when a person is expecting someone to arrive at a certain time, they are going to stay sitting around for you and they probably won't want to start another task. If somebody stays in this readied state for too long, they start to get concerned watching the time and wondering where in the world you are. Nevertheless if they know you're going to be late, they at least know how long to wait and can do something else while they wait.
When i am late that five pc of the time, I mostly apologize for being late on arrival. It's vital to respect the importance of the clients time.

This is how we schedule our jobs for laptop virus removal and as I mentioned earlier, this isn't the conclusive way do it, its merely a way that works superbly for our shop.